Jennifer´s profile

Reviews (1)

Muglamania Mugs

Product quality poor - marks and ink on handle and other places there shouldn't be on the mug

I ordered a photo mug as a gift for someone for Christmas. It arrived in good time and at the time I ordered it I felt the price was reasonable. However the handle of the mug which should be plain white seems to have orange/brown ink over it aswell as it feeling rough as if there is no gloss on that part of the mug. There was also onther marks the same colour all over the mug which I been able to scratch off but the mark on the handle is clearly there to stay, it is a large mark and ruins the mug. Unfortunatly the mark means I can't give the mug as a gift and have wasted my money, in high ensight should have paid a little extra and got the item I hoped for. Now I will have to order the same item with another company.

13 November 2012

Reply from Muglamania Ltd

Hi Jennifer,
Thank you so much for your feedback.
I didn’t know there was an issue with your personalised mug until now.
If you would like to send a photograph the mug,showing the marks you describe I can take this up with our production manager and get you another mug sent free of charge.
As you can see by the number of positive reviews, its unusual for there to be a problem with our mugs,but I will make sure you get the mug you want.
The last thing we want is a disappointed customer !.
Please email me direct with photo of the mug to sales@muglamania.com and I will look into this straight away on Monday morning when I’m back in the office.
Thanks very much
Regards
Maggie

UPDATE 12.11.12

Hi Linda,
As you are aware, we reprinted free of charge for you and despatched the mug again last week,as we have not heard any feed back from you, we now assume you are happy with the mug and results achieved.
Thanks once again for your feedback and I hope we have resolved this to your full satisfaction, please let me know if not by contacting me direct on sales@muglamania.com
Regards
Maggie

Jennifer´s profile

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Jennifer
Reviewer
United States

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