Honestly think that DPD have to be the best courier service and im shocked to see so many bad reviews, they are the only ones i'd trust and to be honest, I've had some bad experiences with delivery firms but DPD has never put a foot wrong, Getting a text before the delivery is equally assuring and helpful, I've had two rather expensive items delivered by DPD in the last 4-6 months and they where delivered without a scratch, Excellent service. Couldnt praise enough!
Been plain sailing for a while with Very...but its taken a turn for the worst, Cant ever seem to get a straight answer from the customer services team by email or telephone that is when they don't hang up on me, Spoke to a girl who clearly had no idea what i was requesting, When i simply wanted to know why a charge had been applied twice....She went silent and hung up after 22 minutes of trying to make her understand my problem she just hung up, I lodged a complaint and spoke to a very helpful woman from account services, who is definitely earning her keep....On numerous occasions i've asked simple questions and received multiple or answers which dont make sense, So i have to say that im severely unimpressed with the service and dont look to be making any more purchases from them in the future.
Having no choice but to use Yodel, I had a package of fragile goods delivered, The site i ordered them off clearly labelled the box, But Yodel clearly dont speak or read the boxes as it was delivered on time, But with a Huge gash in the box and it was leaking the padding, Not the worst experience though....
Ordered a set of speakers from amazon, And they where being delivered with yodel, Not knowing who they where i didnt think anything of it, But when i returned the day after the expected delivery date i found no package and was starting to get worried, I then went to my kitchen to make a phone call to yodel, And noticed a box in my garden, The driver had thrown my package over the high wall of my back garden and left it to sit in the rain, Thankfully the speakers still worked, But i will never use Yodel unless completely necessary.....Im sure they remember me anyhow
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