I've been a Sky customer for over 5 years. In that time I have moved house and had a few minor technical issues. Every single time I have called Sky I have been helped by a very friendly and competent advisor and I honestly could not fault them. I constantly recommend them to friends.
Recently I have been trying to reduce my bills in general and was offered a phone/tv/broadband package with another well-known company. I called this other company to simply confirm my 'go live' date. After just under an hour on the phone (a combination of being put on hold and transferred to no less than 5 different 'advisors') they hung up on me. I called again and the same thing happened. Enraged at this point I then called Sky...
What a difference! I did have to hold for a short while before being greeted by a wonderfully helpful advisor. I explained my situation with money struggles and she looked into my account and managed to upgrade my package and reduce my bill. I was over the moon - not just about the price reduction but that she had taken the time to listen and made me feel like a valued customer instead of a faceless account number.
I work in a call centre myself and know how hard the job can be and how much abuse advisors are given. I am really impressed with the service I have received at Sky. I can see from other reviews that not everyone agrees but I wanted to give my opinion because I know how often people manage to find time to complain, but it is much rarer for people to show appreciation for a job well done.
So thank you Sky. Thank you for having such wonderful call centre operators. Yes the prices are not the most competitive but do you know what? I would much rather pay a bit extra and receive the excellent service I have come to expect over so long.
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