Jacqui Wordsworth´s profile

Reviews (1)

Alpharooms

Mixed

Everything went swimmingly with the transfers and the hotel was fantastic, just as described. Only problem is that Alpha rooms had only booked us in for ONE night instead of FIVE and the hotel was fully booked. I had a very stressful twenty-four hours trying to contact the local agent who said they would meet us at 10.30 am the next morning but they did not turn up. Luckily the manager of the hotel agreed to let us stay but they had not been paid by Alpharooms for our stay. Very stressful time. Transfers to airport excellent. I have not had any explanation as to why our holiday had not been booked or paid for by Alpharooms, as they had received payment in full prior to departure. I have not received any communication from the company explaining why the mix up occurred and for that matter no apology either. If it were not for this experience, i would have been willing to us them again but with this experience, i could not trust them.

05 November 2012

Reply from alpharooms.com

Dear Jacqui,

I am sorry to hear about the problems you encountered. I have asked our customer service team to look into this and someone will be in touch.

Kind regards,
Victoria

Jacqui Wordsworth´s profile

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Jacqui Wordsworth
Reviewer
1958
Shrewsbury, United States

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