Where to start, first off I couldn't order on their website, there was an error. So I went to nearest store 15 miles away. No stock so they tried to order online but couldn't, give the store staff their due they did manage to order via another system.
Debenhams use Hermes for deliveries, who are nearly as bad as HDNL, the status of my order is still as dispatched. So I called Debenhams, "Can you please tell me where my delivery is?", Debenhams: "Yes it was delivered Wednesday 17th.", Me:"I'm affraid it wasn't as there was no one home.", Debenhams:"I'll just check, yes it was left in a secure location, maybe check your wheelie bin".
There was no note and it's not in the wheelie bin, so I contacted them again, this time I was told it was in a bush. How is that ever secure?
"We will refund you as the item is currently out of stock", ok how long will that take, "It takes 4 weeks sir".
The company is a joke, they said that they would contact Hermes and see where the package was left, but they will be told it was left in the bush, so they won't bother.
I placed an order on 26th October, was told it would be 3- 5 days. On the 2nd November I was told it could be another couple of days. 5th November I was told please wait another couple of days and contact us if you haven't received it by 17 November. This might seem reasonable, but a friend and colleague ordered the same thing on the same day and received it 1st November.
There level of customer service is awful.
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