Elizabeth´s profile

Reviews (1)


Horrible customer service!

We booked a dolphin swim at the Atlantis in the Bahamas and Expedia never contacted the company to schedule the swim or verify that we had paid. I had to call them from a foreign country only to be put on hold for 20 minutes. When someone finally answered, thy hung up on me after 10 seconds. I called the next day and was told that they had done nothing wrong because going between the companies was "my responsibility." They would not even offer me a coupon for my trouble. HORRIBLE service. DO NOT book excursions through them!!!

Elizabeth´s profile

profile image of Elizabeth
Female, 1981
Washington, United States