Bekah Cuthbertson´s profile

Reviews (1)

DPD UK

Terrible service.

I paid for next day delivery (by 1pm) for two parcels from amazon. I received a text stating my parcel would arrive TODAY as I paid for between 9am and 6pm.

I stayed in all day and didn't hear a peep. I tracked both the parcels and at 5.55pm both statuses changed to ''We were unable to deliver your parcel, track your parcel here for regular updates''. I have NOT been given another delivery date. Frankly I am appalled delivery wasn't even attempted as I payed not only for next day delivery but for next day delivery before 1pm as it was paramount I received these parcels today.

I tried to contact DPD and got through to an automated service which told me to take it up with amazon. I have NEVER had a problem with amazon and it is clear the problem here is DPD who didn't even try to deliver my package. Terrible terrible service.

EDITED TO ADD

The driver did return at 18:35 or thereabouts with my package. I am still however less than impressed with the service.

It should have been with me with in the time slot and the tracking should not have been updated to could not deliver and I should have been informed the driver was bringing it late as I did infact, by chance, meet him at the lifts as I was on my way out. Could be much better.

This experience has put me off using DPD again I'm afraid.

Jean-Andre Jakkals Esterhuysen found this review useful

07 November 2012

Reply from DPD UK

Update - Hey Bekah,

Thanks for taking the time to update your review, we appreciate it. Again, I'm very sorry that you suffered the initial delay with your delivery. Rest assured that we have plans in the pipeline to keep customers even more in the loop in case of delays and so forth. Watch this space!

Cheers,

Bobby.

---

Hi Bekah,

It seems that our driver ran out of time to deliver when scheduled, but returned that evening at around 6.35pm to deliver your parcel at the end of his route. Was everything okay? Let us know how you got on.

Kind regards,

Bobby.

Bekah Cuthbertson´s profile

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Bekah Cuthbertson
Reviewer
1992
Southampton, United Kingdom

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