David Hult´s profile

Reviews (1)


Worst customer experience ever - fraudial behaviour!!

Almost a year ago I ordered 4 chairs from this "company". The delivery time was then pushed 4 times due to various strange reasons and without contacting me by either phone or e-mail. After the first two delays Infurn stopped answering my attempts to contact them which, in itself, is totally unacceptable. I finally found a way to contact one of their "managers" directly which apparently worked since I was contacted a few days later by a man who calls himself [name].
He tried to convince me to accept a later delivery date but he finally accepted that I would get a refund. However this refund has not been performed and I am still waiting for my money about 2 months after his "promise" and now again they have stopped answering my attempts to contact them.
I would recommend everyone who reads this to NEVER do business with this company!!

I am very surprised that so many positive reviews about this company have surged suddenly considering how I and apparently many others have been treated.

To get a better view of how many people are positve versus negative I advice everyone with bad experiences from Infurn to click "find useful" on the negative reviews and vice versa. Especially since it is no longer possible to see if order number was supplied.

Martin Grape, Jorgen, Nicola Fox Hamiltonand Stopinfurn.com found this review useful

06 November 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr Hult,

We would like to thank you for your review as it will help us improve our services.
Further to our earlier phone conversation, we hope you are satisfied with the information received about your refund and the proof sent.
We would like to apologize for any inconvenience you may have experienced.

Best Regards
INFURN Support

David Hult´s profile

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David Hult
Linköping, United Kingdom