Tracie´s profile

Reviews (1)

Feel ripped off!

I got an offer on my gold that I thought was a bit low, but "hey what did I know" I thought. I excepted the offer because I didn't want the hastle of them sending the gold back, and I didn't know what I would get charged. But after speaking to a few of my friends about the money they have got for their scrap gold I feel that I have been ripped off. I would recommend you get an offer from elsewhere first to compare. I should have done this as there are loads of these companies operating in shopping centres all over the place. I don't really trust this company as I don't think I got a good offer.

09 November 2012

Reply from

Hi Tracie,
Thank you for taking the time to review our service. I’m sorry to read you were disappointed with the price you received for the items you sent in. As we pride ourselves on providing people with an easy and efficient service, it is important our customers are happy with their offer, this is why we call every one of our customers to discuss the amount before sending out the payment. If a customer was not happy with the price or service we offer them the opportunity to have their items returned via Royal Mail Special Delivery absolutely free. Also there is never any pressure to sell you items and they will be returned to you within 5 working days if you were not happy. Unfortunately it was not made clear you were unhappy during the call and you accepted your offer, again I’m sorry you felt we did not achieve the customer service levels we pride ourselves on.
Thank you again for your feedback.
The Postgoldforcash Team

Tracie´s profile

profile image of Tracie
United States