I never usually post reviews like this 'cos it's all a bit Alan Partridge, but here goes with a bit of an involved (and rather dull) story... I ordered an Ableton upgrade on special offer, from another, well-known, music retailer online*. They sat on my order (and money) for over 3 months, responding infrequently to emails and never offering any update of their own accord. (I suspect that they did not wish to honour the special offer price, having run out of stock.)
Eventually I emailed Music Matter to request a price match - not really expecting to get any luck, and resigned to probably buying at full price - but within a day I had the upgrade in my hands at the special offer price!
*Who will remain nameless, but I won't go back to them this Millennium, that's for sure.
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