I ordered a pair of Keen walking boots - my favourites - but this time decided to try a new model. Inexplicably they were the right size but pressed in on my ankle - ultimately could not walk in them. Suspect a manufacturing error forcing the boot stiffening inwards. Webtogs could not be more helpful when I contacted them - they are replacing with an alternative pair - slightly cheaper at no postage cost and refunding the price difference. The customer service was sensitive, helpful and positive. I will certainly use Webtogs again for both its competitive pricing and excellent service. It is good to have confidence in a web company.
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