I ordered a Noah ark toy which did not arrive in the stated time. I finally found a telephone number on the site and rang it not expecting much help. I spoke to a very pleasant young lady who advised me to wait a total of ten days before I could say I had not received it. In the meantime I had received an request to post my opinion on this company which I did and it was negative. Within a few hours I received a direct response and was assured that my complaint was being taken seriously. Unfortunately the toy I wanted was out of stock but was due in within a few days. I rang again this Tuesday and the toy was posted out on a next day delivery. It has arrived in time finally!
After a very shaky start this company have been very helpful and the young ladies very polite and efficient, I would seriously consider the delivery aspect as this is letting down a great company.
I ordered my ghd's online with standard delivery. I rang the office the following day with a question and was dealt with by a friendly helpful young lady on the phone, I received the straighteners 2 days later. Great service - Thank you
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