John Robertson´s profile

Reviews (1)

Eurofit Direct

Postage cost more than item ordered

I ordered 1 pair of hinges at a cost of £6.62,charge for postage was £6.90 ?? Order arrived by Royal Mail cost of postage on parcel £1.90 !! Total rip off,disgusted.

07 November 2012

Reply from www.eurofitdirect.co.uk

Hi John, thank you for taking the time to leave a review.

With regards to your issue with delivery, firstly I have looked at your order and I can see you live on the Isle of Skye in the Scottish Highlands, a place that is classed as "remote" in our delivery criteria.
When the automated system looks at your postcode it uses a criteria used by our courier company, and they state that costs and delivery times are increased for your area.

We would normally send our orders out with a specialists courier but as it was for a small order we decided to use Royal Mail, and in this case the cost was a lot lower than a normal courier delivery to your area. If we had used a courier the cost would have been upwards of £10, so I'm sure you can appreciate that a delivery cost of £6.90 is not bad value, but in your case I agree it has not worked in your favour, and with this in mind I will look to review how we send out our remote delivery orders.

With regards to the order, I assume even with the delivery costs to you we are still cheaper than our competitors?
I also hope the high quality hinges fulfill your needs.

I hope that the product and overall cost was of a good standard for you, and I assure you we will review our "remote delivery" system after reading your review.


Gareth
www.eurofitdirect.co.uk

John Robertson´s profile

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John Robertson
Reviewer
United Kingdom

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