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Reviews (1)

Essential Travel

Your Web site doesn't work

After buying the policy I wanted to sign on and download a copy but, despite a number of attempts, kept repeatedly receiving messages that Internet Explorer cannot display the web page. I have tried a number of trouble shooters, including temporarily disabling my firewall. I can easily access other web pages including secure sites, like my bank) with no problems so the problem must be with your web site. My wife has now had to leave on holiday with no copy of her insurance policy.

08 November 2012

Reply from Essential Travel Ltd

Dear Mr Jeffery,

Thanks for your feedback and for bringing this to our attention.

We are getting it fixed as a matter of urgency. If you still require the documents, we can get customer services to email them directly to you.

Please note that in future, if a similar thing happens, you can get hold of customer services on: customerservices@essentialtravel.co.uk or 0845 803 5434 and they will email the documents to you straight away.

Kind regards,
Essential Travel

Mr Jeffery´s profile

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Mr Jeffery
Reviewer
United Kingdom

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