Keith´s profile

Reviews (3)

FloraQueen

Reliable and great quality flowers

On time - easy navigation on website. That's all you want when ordering flowers

Euroflorist

Flowers were late by 4 days. My wife did get a complimentary rose however not acceptable.

The flowers did not arrive in time. They were fresh and a nice bunch when they arrived however the time delay is not acceptable.

19 June 2013

Reply from Euroflorist

Dear Mr. Rumbold,
thank you for your feedback. We are sorry for the delay. Our customer service is still in contact with you. Kind regards

Euroflorist

iflorist

Great Flowers when they eventually turned up..............

Turned up 2 days late. I had to contact iflowers to ask where they were. Got a couple of standard replies and annoyingly one email said that as an 'act of goodwill' they would be re-delivered. How can that be an act of goodwill?? Eventually got a £10 voucher and the flowers delivered 2 days late so missed and important occasion.

That said I have used iflowers before and the service was first class and so will put this down to bad luck.

Not enough to put me off for goodbut a little wary nevertheless.

07 November 2012

Reply from iflorist

Dear Keith

Thankyou for your feedback. We sincerely apologise for the late arrival of your gift, and having to ruin such a thoughtful surprise for your friend. We welcome all feedback at Iflorist as we continually strive to improve on our customer service and relations. Since we value your business, we would like to offer you a complimentary bouquet as a means of apology from Iflorist. We hope this is satisfactory please accept our apologies and I will e-mail you now personally regarding this matter.

Kind Regards

Iflorist

Keith´s profile

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Keith
Reviewer
United Kingdom

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