Iflorist

Great Flowers when they eventually turned up..............

Turned up 2 days late. I had to contact iflowers to ask where they were. Got a couple of standard replies and annoyingly one email said that as an 'act of goodwill' they would be re-delivered. How can that be an act of goodwill?? Eventually got a £10 voucher and the flowers delivered 2 days late so missed and important occasion.

That said I have used iflowers before and the service was first class and so will put this down to bad luck.

Not enough to put me off for goodbut a little wary nevertheless.

07 November 2012

Reply from iflorist

Dear Keith

Thankyou for your feedback. We sincerely apologise for the late arrival of your gift, and having to ruin such a thoughtful surprise for your friend. We welcome all feedback at Iflorist as we continually strive to improve on our customer service and relations. Since we value your business, we would like to offer you a complimentary bouquet as a means of apology from Iflorist. We hope this is satisfactory please accept our apologies and I will e-mail you now personally regarding this matter.

Kind Regards

Iflorist