Ordered a Nikon zoom lens. Park Cameras offered it at a lower price than any other online retailer I could find. The lens qualified for free "Standard Two Day Delivery". Even better! I was notified by email that the item had been dispatched an hour after I ordered it. Excellent service. However, there was no information about the method of dispatch, no information for tracking the delivery, so no means of finding out which day I needed to be at home to receive the delivery.
By chance, I needed to call Park Cameras about a separate order and while I was on the phone I thought I would enquire about how this order had been dispatched. The helpful member of staff was able to tell me which courier company was used and the tracking number! So why not pass that information to the customer in the email confirming dispatch?? It would have been so much more helpful.
Unfortunately the courier used was City Link - in my experience one of the least reliable. The tracking system said my package was "out for delivery" but it never arrived. Later that day the status changed to say that nobody had been in to receive it and a card was left - neither of which was true. It was finally delivered the following day in a package that looked like it had been left out in the rain overnight. Fortunately the lens itself was undamaged.
So please Park Cameras, give your customers courier/tracking info when you email to confirm dispatch and get yourself a contract with a better courier company (check out City Link on TrustPilot - it scores 1.3 out of 10 currently)!!
I bought an inkjet printer/scanner from LambdaTek. They had the item at the best online price, with a very competitive cost for next day delivery by ParcelForce. Item arrived the next day and I was kept informed on the progress and dispatch of my order at each stage by LambdaTek. Very satisfied.
I placed an order on a Tuesday evening. All items in stock. The cost qualified me for free delivery. I assumed the items would be dispatched the following day so planned to be home on Thursday to receive them. However, they weren't dispatched until Thursday afternoon and delivered Friday morning. By contrast, I ordered something from a different outdoor shop on the Wednesday morning and was notified it had been dispatched 2 hours later! It arrived on Thursday.
The courier's one hour time window for delivery is quite nice, but I'm much more interested in which DAY the goods will arrive than the time.
So I'd be happier if the web site stated clearly that free delivery means 1-2 day dispatch with free next day delivery. If I'd known that I'd have paid extra for the next day service. It's about managing expectations.
Apart from this, the price was excellent, the web site was easy to use and showed clear information about the goods and stock level, and the notifications about delivery (once the goods have been dispatched) very informative.
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