The online system is very easy to compare different priced tyres with different performance characteristics.
I selected tyres based on a compromise of all these factors and selected a local garage I had not used before. It turned out the garage was very courteous, helpful and most of all professional. Comfortable waiting room with tea, biscuits and a paper was a pleasant way to spend 45 minutes waiting.
The Blackcircles website itself is easy to use and navigate, their customer service follow up is very good and I would 100% use them again and recommend them to others.
My only real concern was using a garage I had not been to before, however searching for independent reviews prior to selecting alleviated most concerns which were completely resolved during the fitting process.
Ordered a variety of tools and accessories, had an email saying one item was out of stock but would be on 2 week back order. All the other parts arrived quickly and sure enough the item on back order arrived before the 2 week window.
Overall very happy with the service and communication from the company. Would recommend to buy from and I will certainly use them again in future.
The GSF method of describing parts on their online ordering system as 'Premium' and 'Standard' has lead to the ordering of an incorrect driveshaft. The error was only spotted after the shaft was fitted, the difference being ABS compatibility. The part was fully refunded but not after considerable inconvenience and wasted time finding the correct item locally and refitting.
If the process was clearer regarding the exact differences between the two items, as opposed to being lead to believe the only difference is one of quality, then the whole buying process would be less fraught.
It turned out the correct part was available next day from a local motorfactor for less and free next day delivery from GSF took 2 working days anyway.
Not overly happy as a result.
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