Searched for a van at a location closest to me on their web site, reserved it, had my details verified by phone call. They verify your driving license by chatting to you and the DVLA via conference call (during DVLA office hours of course), then confirm the booking once payment details are sorted. You are then sent a text with the vehicle's exact location and an email of the procedure of what to do when you get to the van.
Basically you find the van, call their automated service which asks you to type in your driver ID and PIN numbers, along with your booking reference which are all emailed to you with the collection and return procedure. It then remotely unlocks the van for you and the keys are inside in a safe (combination is texted to you) or the glove box. After you drop t back it's simply a case of going through another automated service to close out the hire. Simples!
Easy to navigate the website; kept up to date with delivery details; prompt delivery; well packaged. Also pleasantly surprised by the torch coming with batteries already installed AND a spare set of batteries. Very pleased by the product, can't fault the service.
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