Steven W´s profile

Reviews (5)


The worst company I have ever dealt with

If you need to return something or get any information you’ll have BIG problems.
I needed to return a sink & tap set due to my kitchen plan changing unexpectedly. These things happen in building.

Firstly, Taps UK (Utsumi) charge 25% restocking/handling charge plus you pay and organise delivery. Although, when I went to check this I could not even open their terms and conditions on their site. (I still cannot at the time of writing this)

To get to the point where I actually knew how to return the goods I had many emails back and forth with this company. Based on the replies I received, which had no relevance to the query I was asking, I believe they were not even being read. If you have ever spoken to a call centre where the person does not understand you and just replies something unrelated back; you’ll find this is 10 times worse . I finally gave up and picked up the phone to call their extremely expensive premium rate number (which they will probably make profit from). I spoke to a “manager” who looked through my email exchange. He agreed it was unacceptable. He said he would sort this out and call me back. The promised call back never came.

I finally followed the return instructions and paid parcel force to deliver the return. It was a signed for delivery in mid December and am still awaiting my refund a month later. I have had to resort to getting the proof of delivery from Parcel Force.

But the problems started well before this though as they could not give me delivery time information. I raised a ticket on their enquiry system and got a useless generic/automated reply.

This whole experience has been absolutely awful and unacceptable. I will never again use this company: TapsUK or any other Utsumi brand.
You can make your own choice.

Kenny Evans found this review useful


Excellent and very helpful

Excellent service.
Bought a house alarm and had a question that was not standard, Ironmongery's phone staff were friendly and full of knowledge, allowing me to make the right purchase


Faulty gloves very hard to return. 1 month wait for money

I purchased some Sealskinz water proof gloves. On my first use of these gloves it became apparent that one hand was not at all waterproof.

Outdoor GB did not refund or replace this product in good time. In fact I had to wait almost a month whilst they sent the clearly faulty product to Sealskinz. This is not what I expect from a retailer. Unacceptable and very frustrating to have my money held like this. Totally out of sync with other retailers.

"We have receievd your sealskinz gloves today and are sending them out to sealskinz for a waranty assessement. Unfortunately we are unable to do the assessement ourselves and as soon as we hear from sealskinz we will let you know."

Protect your bubble

Pay for a month only get covered for 1/2

After purchasing a brand new phone you want insurance cover right? So you pay about £5- £7 per month. £60-84 per year. No small amount. Yet you are not covered for the first 14 days.
You still pay, but have no cover at all.

Easy to use, good price and good customer service

Prices were either best or very close, lots of customer reviews to help you decide. Delivery was on time and well communicated.

I asked a question to customer service and it got answered very quickly. I felt confident if there was a problem with my appliance that appliances online would take my side as a valued customer

07 November 2012

Reply from

Hi Steven,

Thank you for your feedback.

We would always take your side and always do everything we can to sort out anything that may occur (fingers crossed it doesn't).

Delighted to hear we could deliver your new appliance quickly and when it suited you.


Jen - Appliances Online

Steven W´s profile

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Steven W
United States