I've recently taken delivery of a Chillblast PC, it was a treat to myself for my 40th birthday.
Prior to ordering I had several communications with their knowledgeable sales team to make sure I was getting a good specification. They talked me out of needlessly spending money on certain items and gave very honest advice. The order was delayed due to them having a lot of orders (a good sign) but an email was sent explaining this.
I was given an hour timeslot for delivery which was very good. Unfortunately the courier appears to have not taken the same amount of care. The PC arrived with a damaged video card and several connections out of place in the box. These are the risks with any mail order product.
An email of complaint to Chillblast was responded to immediately and they offered sincere apologies and a more than satisfactory resolution. They kept in touch and even offered further advice on setting-up the PC which was technically outside of their remit. They really couldn't do enough for me.
Without doubt, the best customer service I've experienced from an on-line company ever.
The PC? It's superb. I tested the exact same specification out against about 15 other companies and Chillblast were actually the cheapest. I've never owned such a quiet, fast PC and, going by what others have said about Chillblast, their machines are built to last. I'll never need to darken Dell's door again.
Wouldn't hesitate to recommend them.
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