I've had Sprint my whole life (well, for the past ten years anyways), and while they did the job during high school, once I started applying for jobs, or needing my phone for business calls, it failed me. I learned that Sprint has just about the worst service of any provider. I couldn't talk in my own house--to talk to friends, speak to interviewers, or have a business conversation, I had to walk about 100 yards from my house, and even then there was no guarantee that I'd keep service. So, sadly--even though their prices are great--I had to switch providers.
I'm a little shocked about the other reviews. I signed up for AT&T's UVerse and Internet package six months ago because I desperately needed the internet in my new place (I work from home). I thought it would take days for them to come, because that's what I had been told, but within hours, an AT&T rep was knocking on my door. He set up my connection in an hour and was gone. Two months ago, my phone plan with Sprint was up, and I decided to go with AT&T this time around. I am not disappointed. When my first bill game, I was curious as to why I had pro-rated charges. I called the customer service center, and the guy who answered patiently went through all the charges with me. Not only did I get a clear understanding of my bill, but he dropped the pro-rated charges because I had not been informed of them. Best of all? Unlike with Sprint, I get service everywhere! I can finally have a conversation with my mom/sister/boyfriend while in my livingroom, in bed or even out in the country!
I was never really concerned with having my identity stolen--I mean, you hear stories all the time about people's identities being stolen, and I always used to wonder how that was possible. Well, the summer after I graduated college, I decided to roadtrip across the US before real life hit. My parents suggested I get Identity Guard since I was going to be so far from home. To put their minds at ease, I got the basic package. Well, somewhere in Alabama--I believe I was at the Birmingham Civil Rights Institute--I recieved a call from an Identity Theft representative telling me that someone in San Francisco had not only tried to use a card with my name on it, but that same someone had been arrested IN MY NAME! When I asked who it was, they gave me the name of my ex-roommate, a girl I thought I was friends with. Needless to say, I got it all sorted out, and I've upgraded my Identity Guard package to Platinum. I'm not taking chances with identity theft again!
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