Martin Doig´s profile

Reviews (1)

DPD UK

Aweful service

I decided to have my parcel delivered to my work address as signature required and knew no one would be at home, my mistake I guess as I've just received the following messsage on online tracking -
"We were unable to deliver your parcel as there was no one present to sign for the delivery, rearrange your delivery here"

This surprises me as I work in a busy office block with 200+ staff accross various offices. A notice of the front door of the building at the lobby clear states to ring a buzzer for entry, so is it a case of your driver has turned up and failed to read the very clear notice or the building is unoccupied? We receive deliveries from numerous other couriers and never have any problems.

Ha and then the best part is trying to contact you, I've been left no calling card. You have no telephone numbers or no easy options to rearrange delivery. Fuming is an understatement.

07 November 2012

Reply from DPD UK

Hi Martin,
Can you please email socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into what has happened.
Thanks,
Bobby.

Martin Doig´s profile

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Martin Doig
Reviewer
1985
Cambridge, United Kingdom

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