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Reviews (1)

Bernards Bins

Great product, poor delivery

The product that we received from Bernard's Bins, the garage shelving, was fantastic and very comparable to the same product on other websites. The delivery was very disappointing though. I expected to be able to know a time when the item was coming, like I have from other organisations, Oak Furniture Land is excellent, with a window of time for the furniture to arrive. Instead, I waited until 3pm before it came with no notification or information. If you improved your delivery service, with text messaging or emailing than I would be happy to use your company again.

03 January 2013

Reply from bernardsbins.com

Thank you for taking the time to write a review, we appreciate all customer feedback and are always looking to improve our service.
I am sorry for the lack of information on your delivery, the couriers we use usually email or text our customers with a 3 hour time slot, so i apologise you did not receive this. This may be due to a busier periods where they will not give an eta due to high number of freight, however this is rare for them not to email the eta when they have your details
Please accept our apologies

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