HDNL take the crown of being useless. The parcel was supposed to be delivered to a company located on an industrial estate. Now, granted, these units on industrial estates can sometimes be difficult to find but it really doesn't take much to look for the big sign above a door screaming "[company name] here I am". Or how about asking one of the many members of the public/other tradesmen that work on the industrial estate. If this was a regular occurence with other delivery companies then I would cut them some slack but seriously.... The first day HDNL tracking states that delivery was attempted and a card was left, WRONG. No delivery was attempted, at least not to the address it should have been. On the second day HDNL tracking states that the company has moved, WRONG. So what can I do as the helpless customer waiting for a very important and expensive parcel that was paid for next day delivery? I phone the customer services contact centre for some help. How can they help me? Arrange for the parcel to be delivered to the same address the next day and leave a message for the delivery driver. All this at the cost of 10 pence per minute. AAAAGGGGHHHHHH. If the numbskull couldn't find the place two days in a row then what makes them think he will find it on the third day? The funniest thing is, this address is really not difficult to find, absolutely no one else has struggled to find us. Every other delivery company (and we get a lot of deliveries) has managed to find us no problem so what kind of idiots are HDNL employing and will I ever get my parcel??
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