I booked my hen weekend months in advance and paid all the money exactly when it was due. Release Travel however did not follow their own terms and conditions and despite me contacting them daily and sending in a written letter of complaint, I only received the details of my group's accomodation in Madrid 3 hours before I was due to travel. I wasn't able therefore to organise airport transfers and had to pay a ridiculos price once in Spain.
My accomodation was not what I had asked for and I had girls sharing double sofa beds in apartment living rooms. I was promised breakfast as part of our accomodation package - that didn't happen. The venue for our meal on the Saturday night was totally inappropriate and the staff in the restaurant were hostile and rude towards us.
The whole experience was a total nightmare and all I will remember from my hen weekend is feeling so stressed and anxious. If you are thinking about booking with Release Travel - please find someone else as I would hate for someone else to go through what I did.
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