Waited in all day for delivery having taken a day off work. Tracking on their website just said it was with the courier. Eventually found a website for the courier and delivery was scheduled for 8 pm - 11pm!! Phoned to check that was correct and was assured delivery would be that day so cancelled evening plans and guess what - no delivery!
Tried calling depot and Worldstores next day but being Saturday there was no-one there. Called Monday and was told that they had tried to call on Friday but couldn't contact me - mobile number so knew there wasn't a missed call! Depot said they would contact driver and call back. Eventually driver called to tell me that he was on his way with the delivery - I was work. After much arguing he agreed to delivery the next day at a time to suit me. Worldstores eventually called me back 2 days later re non-delivery! Goods have now arrived and one part is damaged. Aftersales number just rings and rings and eventually cuts off.
Following an email to the company complaining, I was contacted by the Complaints Dept (this also followed a 2nd email because the doors didn't fit properly). Lady was very helpful and offered to get a replacement unit sent out. I declined on the basis that it had taken my husband all day to put the wardrobe together. We agreed on replacement doors which she said she would order for me but they might take 1-2 weeks. Called me again less than a week later to say that the doors were being despatched and would be delivered on Friday. I asked if they could give me a timeframe for delivery and she said she would call me on Friday. Called on Friday to say that doors hadn't been despatched but that the manufacturer had asked us to check the hinges on the doors were the right ones. Turns out there were 2 different types of hinges and we had used a mix of each on the different doors. Correctly used hinges has resulted in the doors now fitting properly. They have also offered a goodwill gesture of a small compensation.
In summary, bad initial experience but put right by good service from the complaints team.
Julie found this review useful
Quick and easy to use website, price was excellent, saving nearly £100 on price quote from local tyre center. Garage who fitted the tyres were also excellent.
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