Ace Ng´s profile

Reviews (1)

FashionEyewear.co.uk

Yay or nay?

Received the Prada sunglasses after a week but not sure if the item is genuine or not. Minor scratches spotted outside the case, no Prada logo on fibre cloth, no certificate of authenticity(unless the booklet from Luxottica is the certificate) and some wording at the arm(prada words) seems a bit washed/fade out.

I'm a bit paranoid but I just want to make sure I get what I paid. Feel free to prove that the item is authentic. 4 stars for now due to the ambiguity

08 November 2012

Reply from Fashion Eyewear

Dear Wee Bing,

Thank you for your review.

We are sad to hear that you have not been completely satisfied with your purchase due to authenticity concerns.

We would like to assure you that all of our products are 100% as all of our items come directly from the brand manufacturers. Unfortunately, the Prada Sport brand does not offer any authenticity cards, only the mainstream Prada brand does.

In regards to the fiber cloth, Prada Sport does not generally supply us with this specific item. However, as we like to always over-deliver we will be sending you a Prada cleaning cloth instead, free of charge.

If you still have concerns about your eyewear, you can contact Luxottica customer services directly on 0808 168 8555 or send an email to info@luxottica.com.

Kind regards,


Customer Services

Ace Ng´s profile

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Ace Ng
Reviewer
1988
Melbourne, United Kingdom

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