I always think that a company shows how good they are when things go wrong. For me when Wiggle accidently forgot to put one of my items into the delivery I experienced less than satisfactory customer service. I sent an email explaining the issue before heading off for a 2 day business trip and hoped that my item would be on the way, if not delivered by the time I got home. However Wiggle had not even responded to my email, never mind act on it. It took almost another day, after several emails to get a response which was very frustrating as they offered no other way of contacting them other than email. They may have had "higher than expected" customer emails but almost 3 days is not acceptable and did not improve on their standard delivery to get me the item quicker despite all the issues really being their fault. I also don't feel that Wiggle have really taken any note of my concerns and so are not acting on customer feedback to improve their service. The products were great, but I would really consider my alternatives before ordering again.
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