I phoned up regarding a query and the man on the phone was very pushy in trying to get me to book there and then. Tried tactics like last room left, free cancellation. When I told him I had to run it past my husband who was at work kept on saying he would hold or just book it and cancel later! I would appreciate being able to book in my own time, I was going to make a booking on the expedia website once I made a decision on the hotel anyway but their pushy sales tactics have made me think twice. The customer services rep was soo annoyed I didn't book he didn't even bother saying bye and hang up! Bad customer service!
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