I've been using eBuyer to varying degrees over the last 10 or so years. Recently I ordered an i5 processor, 8gb RAM, a case with PSU, and a Gigabyte motherboard.
I assembled, and the machine ran fine for about an hour, until the machine started freezing (even in BIOs). I immediately suspected a faulty mobo.
I requested an RMA online, and was advised I needed to call customer services (it seems that THIS is what annoys a lot of people, I wasn't fussed). Called in at 9:30am Monday, no wait time on the phone, and had my RMA approved for me to return the item in minutes. Sent the item back, and got confirmation the following morning that the faulty item had been received.
Emailed through a copy of my Royal Mail receipt, and the following day my RMA was confirmed faulty by the technicians, and was told my full refund was on the way.
Overall, it was pretty annoying to receive a faulty component, but the RMA process was better than other companies I've used (and worked for...). So I wouldn't hesitate to use them again. They also reply to Tweets fairly rapidly, which I think is a great form of modern customer service that more companies should adopt. I'm not sure if they do "Live Chat", but that would be cool too.
I bought a 37" Panasonic TV way back in 2010. The price was great, and so was the product. However, they failed to deliver "Next Day", as promised. Naturally, I assumed they would re-attempt the following day.
When nothing turned up on the 2nd day, I contacted the call centre to ask what was going on. They said the driver had indeed failed to deliver, and had no problem refunded the £25 delivery charge. I asked why the driver hadn't attempted to deliver the next day, and was told that I had to call in myself for the order to be re-allocated.
I found it strange that THEY did not contact ME to let me know there would be a delay.
Anyway, the TV showed up on day 3 and I was happy with it. But had I not called up myself to enquire, who knows when it would have arrived...
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