customer service is difficult to get in contact wtih. by the time i've had my CST morning meeting, i think there is only about 1 hour left in the day to contact customer service and then i have to wait until the next day. for an enterprise account, i expect to be able to contact someone at any time during the work day.
customer service responses usually don't solve my issue. most resonses that i get include a quote that says indirectly, "hey just pay us and we'll fix that". hosting doesn't cost 200 euros, nearly 400 dollars per month - just what are we getting for that large sum of money? we went enterprise so that we could have staibilty and flexibility. where is the flexibility?
i am not able to get reports that i need, for instance, where can i find out the accuracy of my developers' estimates? why can't i data mine within redmine?
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