Jenny McRae´s profile

Reviews (1)

Great Product and even better service

I was really pleased with my experience at fireplaceworld although a couple of the reviews below are a bit negative they certainly seem to have got their house in order.

I placed my order online, got immediate confirmation, knowing its a big heavy bulky item i was expecting delivery to take around the advertised 14 days - instead i was called within 3 days with a delivery date just 3 days later, SIX days from order to delivery, I couldnt have been more thrilled.

That was until I saw the price of the product had fallen on the website but one call and a really friendly helpful chap immediately offered me a refund of the difference which was sent back to my debit card and appeared 4 days after we had spoken.

The product is great and my experience was really everything you could hope for and more when buying online would definitely recommend.

Jenny McRae´s profile

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Jenny McRae
United Kingdom