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Made an ex-customer after years of loyalty to them!!

Ordered and paid for 2 copies of the LTD Ed Halo 4 Games (£60 each) but only got one set of download codes - now have one son happy and one very disappointed. Contacted Amazon and having spoke to Gracie Mae, Kerry-Ann & a follow up customer rep Kevin L it is clear Amazon couldn't care less!!! I have been advised if not happy to return one copy (completely pointless as I have have tried to get across to deaf ears as I am still left with a disappointed child and cannot pre-order anywhere else as the game has been released!!) Clearly they are not interested in keeping my custom even though I have shopped with Amazon for years spending hundreds of pounds - the last adviser (Kevin) suggesting I look to see if other sellers have offers instead. The excuse given to me that "there is a dispatch problem with the game and a second set of codes do not exist" is downright bull s**t and I am so very angry with Amazon. I shall be ensuring as many people as possible are made aware of the customer service they can expect when things go wrong.

My advice - they may be a little slower delivering but use Play.Com and don't allow Amazon to do this to people any longer. You have made several ex-customers of my family Amazon!!Halo 4 Limited Collector's Edition (Xbox 360)

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Kathryn Sayce
United Kingdom