Mrs carol lavender´s profile

Reviews (3)

Wells Poultry Ltd

Efficient service

From ordering to delivery was extremely smooth and easy. Items ordered were well packaged and arrived promptly. Will be using again and recommending to others.

Northern Parrots

Great service from a great company

Fast efficient service from start to delivery. I love the way they keep your favourites on file for easy ordering. Always lots of good offers too. Thank you Northern Parrots. Always love the little 'freebie' included in the package.

Pet Supermarket

Extremely disappointed!

Right from the start three weeks ago (we still are waiting for our order to come) it has been a total nightmare. I paid extra to have the order delivered quickly but was informed during a subsequent phone all (of which there were four all of which are premium rate, the last one lasting 14mins) that although the order hasn't arrived even now that I was not entitled to a refund. I did have an email to say that there was a problem with the cockatiel mix. But had expected the rest of the substantial order to be delivered. I rang last Thursday 1st Nov to ask where the order was but no-one seemed to know but I was told that if my order had not arrived by Monday 5th that another lot would be sent out. When my husband rang on Tuesday 6th he was told that there was no record of my phone call but as a good will gesture I would receive a £5 voucher. We do not find this acceptable and are still waiting for the promised phone call from the manager. WE ARE NOT HAPPY! I am having to buy seed to tide me over until the order arrives. I am too busy to be messing about.

12 November 2012

Reply from Pet Supermarket

Hello Carol,

I can only apologise for the trouble you have had with this order, I have now arranged for this order to be re-sent our for you and this should be with you within 4 working days, I will also make sure the promised voucher has been issued. I will be chasing this up to see why this was not sorted from the start as it is unacceptable you have had to wait so long I can only apologise for this.

Kind regards,

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Mrs carol lavender
United Kingdom