Allan Davies´ profile

Reviews (1)

Cash 4 Phones

Con merchants, avoid at all costs. Use mazuma.

I wanted to sell mine and my wife's blackberry bold 9700 so googled company's that purchase used handsets. Cash 4 phones were offering £74 for each handset which was very competitive. I applied online and received their pre paid envelope within two days. A further Two days later I received an email informing me that BOTH handsets value had been revised due to failing in the test department and consequentially they reduced the offer to £29.62 each!!!! Now I will tell you that both these phones are in excellent condition, they had both had screen protectors applied prior to removal to send to this company and furthermore they ALWAYS lived in their protective cases. Like you are reading from many many other unhappy people on this forum, they then made me pay £8.95 to return my phones. I don't have a problem with that so much but this company are definitely trying to trick people into thinking they will get the best price when in actual fact they are trying to scam you into agreeing a insultingly low price. My ref no. Is 20249376 by the way mr cash 4 phones and you need not look into this matter as I would not sell them to you now not even for a £1000!!! I just hate CONMEN.

08 November 2012

Reply from Cash 4 Phones

Hi Allan,
I'm sorry you've had a bad experience with us. As stated on other reviews, we should have picked up this issue quicker and been able to resolve before getting to this stage.

We do pay top prices for good phones as so many of our customers will testify - but our technicians also make mistakes - which is why we make sure there is sufficient time built in to all our processes to ensure any such issue can be overcome with our customers before escalation.

We are bringing in more resource to ensure this does not recur

best regards

C4P Customer Services

Allan Davies´ profile

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Allan Davies
United Kingdom