julie´s profile

Reviews (1)


Rubbish, sent the wrong item

Ordered black boots and they sent me olive ones. No apologies and I had to box them up and take them to a collection centre to return. Will never use again.

09 November 2012

Reply from Spartoo

Hello Julie,

I have taken a further look into your customer account to see what had happened.

Unfortunately you had not contacted us directly about this. I have taken a look at the product on our website and I do see that the product that is showing in the picture is olive-coloured with the colour description in the name of the boot model as "black."

We have recently been having problems with the colour description on the websites, so we tell customers who ask about this that the model that they see in the picture is what they are going to get and to disregard the general colour description. So it is indeed normal that you received olive coloured boots because when I take a look at the product that corresponds to the product number that you had ordered, this corresponds to the picture with the olive coloured boots. In any case, we do not carry black boots in this model.

There are two other colours for this model, which we both call "brown" but it is clear that one is a tan colour and the other one a chocolate colour, so prefer to refer to the picture of the item and not the colour description when placing the order.

If you're not sure how to proceed, our lines are open Monday - Friday 8 a.m. to 5 p.m. and we would be happy to answer any questions that you may have directly over the telephone!

Kind Regards,
Katie, Spartoo Customer Service

julie´s profile

profile image of julie
United Kingdom