Got delivered half empty box, complained, eventually got an email response to ask if I still wanted the missing items I had paid them for. Given no idea as to delivery dates, sent numerous emails with no response as to why the replacements for the curiously missing items had not arrived, left 2 messages to the land line number - which is diverted to a mobile - no reply. So in brief, I am out of pocket and shortersclub are a joke and a bunch of ripoff merchants! Even had the nerve to ask for feedback, but the system blocked me from leaving 1 star!
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I ordered a potterton EP3002 programmer, as it was not showing as out of stock, I assumed it would be with me in 2 or 3 days - WRONG. 3 days later I got an email informing me the plumbstore.com does not hold any stock and orders direct from the manufacturer who had a recall and 'production issue' with their products, and I would receive the programmer when the plumbstore.com received it. I asked for a refund and got it, but customers are freezing because the plumbstore.com website takes your money without showing stock levels. I purchased an equivalent programmer from my usual supplier the next day (thank you PTS)
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