Charley Farkins´ profile

Reviews (2)

SerenataFlowers.com

Quick & great comedy communications!

Well, cheering up a friend with flowers is always fun.... I enjoyed the easy webpage and loved the comedic emails and tracking information every step of the way!
Keep up the great work x

Just Eat

Cancelled before FED!

Used the easy webpage to chose, book and pay. Am travelling form Spain so only Spanish Number to add to site. Told 19.50pm outside hotel..... Waited till 20.30 to call Eatery, no answer, so called Just Eat direct. Told they tried to call me on my number but it wouldnt connect so they had cancelled my food, no email, no text, nothing! They said people do HOAX orders and they thought this was one..... understandable if I hadnt actually PAID! Why would I HOAX if I paid?????? DUH!
So, the resolution was, wait another 40 minutes for said food..er, no actually, Id rather starve......... Luckily I got a full refund, but seriously, they could put that on the webpage & inform the supplier to email them/us if they cancelled thinking it was a HOAX. I cant comment on the quality of the food as I never tried it & Im put off ordering again in case Im left standing in the cold & Dark waiting for nothing!!

09 November 2012

Reply from Just-Eat.co.uk

Hello Charley,

On occasions where the takeaway are unsure whether the order is genuine or not they will contact JUST EAT. We will then send an email to yourself, requiring the correct telephone number. Once we hear back from the customer we will then contact the takeaway with the correct telephone number so that they are able to go ahead with the order. It is unfortunate that you were not informed by email that the takeaway were unable to get through to yourself. We do urge our takeaways to contact us straight away if they are unable to get into contact with the customer so that we can try our best to contact you via email. I would like to apologies for any inconvenience which has been caused.

Please send me your order details and I will contact the takeaway on your behalf to discuss the issue further. My email address is trustpilot@just-eat.co.uk

All customer feedback is valued and I would like to thank you for taking the time to leave a review.

Kind Regards,
Lateesha

Lateesha Parkes
Social Media Consultant

Charley Farkins´ profile

profile image of Charley Farkins
Charley Farkins
Reviewer
1980
United Kingdom

About