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The worst service I have ever had with don't care attitude

I have never before encountered such bad service as when I asked Undercutter to repair my PS3. It has taken 3 times longer than the 5 to 7 working days quoted by Simon, making excuses, with no communication unless I called them!!. Undercutter seemed to have a don't care attitude. I would seriously recommend taking your business elsewhere.

01 January 2012

Reply from

Despite our best efforts and numerous repair attempts, we were unable to fix this console. The initial damage to the motherboard was too severe and we had to try a repair a few times and then get quotes for a replacement board that took us longer than we hoped. If our communication during this process was not good enough, then we offer our sincere apologies for this and have reviewed our procedures in this regard.

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Mr Tongue
United Kingdom