I ordered a brush and comb set with a little furry teddy bear attached to the back of the brush, as per the picture on the web site. The set arrived, but no furry teddy bear. When I phoned to enquire, I was told that the web site picture had not been updated and they had none of the one I wanted. So I had to pack it up and return it. I have had a full refund plus my postage, but I don't have the gift I wanted and I have been put to inconvenience.
From memory this is the third item I have ordered from Cologne and Cotton. The first was fine, the second was faulty and was replaced with a good one, and now this. Not a good track record. I am very disappointed and am going to unsubscribe from their e-mails so I don't get tempted again.
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