I placed an order, needed to change the delivery times and the order was accidentally cancelled. Mistakes happen, I get this. Lady on the phone offered me a refund on the delivery charge, a service that was not provided, and arranged a delivery with a very quick turn around time, this was genuinely impressive and saved a lot of stress and heartache, thankyou. However the order was then incomplete so I had to again contact customer services for a refund on the missing part of the order, extreme dissapointment, but I attribute this to the rush of getting a swift delivery organised and still think it was a good recovery.
However, I send an email to "Nigel" from customer services, whose name is on the email sent to me hoping I had recieved a good experience, ONE WEEK LATER, I recieve another email asking me to review them, well if you want me to give you a review a week to the day after emailing you with a bad review and recieving no response then you are mad. It will obviously not be a great one, will it Nigel?
So this is my review, if you bother to read this on, who knows?
Much love, Ryan Holyoake.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.