I switched to Tsohost a year ago and haven't looked back since. This is quite simply, the best host that I have used. The products are simple to understand and fully featured, the prices are very competitive (you can even get a 10% discount off hosting with the code '<external link removed>' - I tried it and works!) and the support is fantastic.
When I was moving my first website to them I had a few teething problems, I raised a support ticket and it was answered within a few minutes with plenty of advice. When I still couldn't get it to work one of Tsohost's support team went in and fixed my site for me, at 2 in the morning! They're London based and by their own admission "don't employ call centre monkeys", which really means that the people that pick up the phone or answer online tickets are there to help, not to meet targets. That said, they have a 30 minute response target to support requests, when this slipped recently they hired another 12 staff (according to their blog) to make sure they pulled it back.
On the product side, there are various levels of hosting package and if you don't want to be tied in to a long term deal you can pay monthly with no commitment. So you can test them out for just £2.99 a month and get your money back if you're not happy. They run their own cloud hosting platform and also offer Cpanel hosting for those who want it. I have both and while their cloud platform doesn't have all of the features of Cpanel it is probably easier to use in a lot of respects and offers some great one-click install applications, including Wordpress, Joomla etc. Domain registration is also a pound or two cheaper than a lot of competitors too.
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