They are criminals, charging £350 for cancelation. But that's nothing compared to customer service I have received. Not helpful and patronising.
I have got agreement with manager to get the charge smaller, week later nobody knows about the agreement (apparently also person who introduced himself as manager was not a manager). After loosing calm tone, reciving agreed lower cancellation charge was conditioned (blackmailed) only if I send written apology!!!
Joke, joke!!
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