Iflorist

Not impressed

These flowers were for my daughter, a young english girl who is living away from home, has just had a baby and celebrating her 3rd wedding anniversary.
They were ordered for 6/11/2012 and delivered 2 days late on 8/11/2012.
K S Thomas

From: ksthomas2@hotmail.com
To: general@iflorist.com
Subject: RE: [#GIH-903-33530]: 229490: Order place to Texas for delivery 6/11/2012.
Date: Wed, 7 Nov 2012 09:08:25 +0000

This was for my daughters wedding anniversary yesterday. I am deeply disappointed.
Please deliver as soon as possible

K S Thomas
To: ksthomas2@hotmail.com
Subject: [#GIH-903-33530]: 229490: Order place to Texas for delivery 6/11/2012.
Date: Wed, 7 Nov 2012 09:02:56 +0000
From: general@iflorist.com

Hi,

Please accept our sincere apologies for the inconvenience.

Due to some technical difficulties your order got delayed and not yet delivered, please accept our sincere apology however I can re-schedule the delivery for you at the address provided by you, please advise.

We deeply value your relationship with Iflorist and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.


Regards,
iflorist



Ticket Details
Ticket ID: GIH-903-33530
Department: Order Tracking Enquiries
Type: Issue
Status: Pending Closed
Priority: Normal

Support Center: https://support.iflorist.com/index.php?

12 November 2012

Reply from iflorist

Hi Kathleen

While we did suffer with technical difficulties as our US offices are based in New York and we struggled to get staff into the office along with the power cuts, this led to a delay with some orders going out, having said that as a gesture of good will we would like to refund your order in full as we understand the sensitive nature of you order
I hope this will go some way to making up for the issues encountered

Kind Regards

Iflorist