I ordered flowers etc for my nieces 21st birthday in London. The sent an email to confirm a deliviery, it never arrived. Contacted them. Some issue or other with the courrier, never properly explained. Arranged another date for delivery - now having missed the birthday day. Again - confirmed email and nothing delivered. Again more contact - 3rd try it turned up - 9 days late. I got the offer of a £5 off my next order, some chance!
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