Plumbtraders.co.uk

Not impressed

I ordered a radiator, 700mm x 1600mm, paid and had the order and delivery date confirmed. By 3pm on day of delivery I found out it had been "damaged in transit" and how did I find out??? I had to ring up and discover it for myself!!! A replacement was arranged and delivery date again "confirmed". By 2.30pm on delivery day I was getting concerned again and so I had to ring to find out what was happening because NO ONE rang me. It was out of stock!!!!! So I had waited in for 2 separate days to be messed about and nobody but nobody telephoned me to let me know the situation. A third delivery was arranged to my customer and fortunately this time a radiator was delivered. I won't be using this site again.

10 November 2012

Reply from Plumb Traders

Hi Mr Kean

Firstly, let me apologise for the apparent poor service you have received here which falls below our usual standards of customer care. I will not have the full detail of this until I return to work on Monday but as soon as I do I will call you to discuss in more detail.

Kind Regards

Martin Smith
Director