I used Hen Heaven to book my best friends hen do because on the face of it the deal looked really good, 5 star central hotel in London, spa day pass, 2 course dinner, club entry. When booking they were perfectly pleasant and helpful although the 5 star hotel where we had the spa day apparently didn't have any rooms so they asked if we would mind staying in the Hilton. I asked if the Hilton was central (as I don't know London) and the advisor assured me that it was about a 15 minute tube ride from the spa. Turns out the hilton was a 4 star, not 5, it took us 45 minutes to get to the spa amd another 45 minutes to get back into central london for dinner. We therefore had to leave the spa early to allow us an hour to get ready at the hotel before heading back in for dinner!
The spa was nice enough but the price literally included a spa day pass, we didnt even get offered any robes and slippers when we got there, I had to practically beg for some. We didn't get any freebies like a glass of champers or lunch or anything.
The club where the meal and evening were was ok, quite lively. The food was rubbish, we bascially had a choice of 3 main courses (penne with tomato sauce, sausage and mash or a veggie option) and a couple of starters, the free drink was a glass of cheap fizzy wine, turns out it only cost £10 per head anyway as it was a pre-theatre menu! The entry to the club was also free before 10 anyway.The hotel was a star less than we were meant to get but it ended up costing us £20 more each!!
Also when originally quoted the price there were 8 of us going so we needed 4 hotel rooms, this fell to 7 so we changed on of the rooms to a triple room (therefore only 3 hotel rooms) however the price didnt change! How can that not be when we have one less hotel room???
Anyway, I complained about all of this only to receive a snotty letter back a month after I sent mine in basically not answering any of my queries at all.
I would never recommend this company, book it yourself, when I worked it all out it would have cost us £40 less each to book it all directly.
Waste of time and money with terrible customer service!!
Amy Louise Clayton found this review useful
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