DPD UK

Incorrect Tracking Data or a Driver not being Honest?

Having read just a few of the comments recently posted on the Trustpilot website, I don't suppose that I should be too surprised to learn that I am not the only customer who had an ‘alleged’ delivery today (despite being home all day) together with a non-existent calling card.

Strangely though, ParcelForce made it and so did Royal Mail. Both of whom found the doorbell and door knocker.

So, is the Tracking Data on your website incorrect or is it a case of your Driver not being Honest?

Very poor customer service.

12 November 2012

Reply from DPD UK

Hi Steve,

Thanks for bringing this to our attention. I would like to echo the response given by our customer service team in apologising for any inconvenience caused.

I see that the parcel is due to be delivered today between 15:20 - 16:20. Please let me know if you have any issues - socialmedia@dpd.co.uk

Let me know how you get on.

Kind regards,

Bobby.