Kitty Turbo Battery (Lisa Howe)´s profile

Reviews (1)

Gordons Direct

Being called Kitty Turbo Battery (product purhased) in the email, makes me not want to spend any further time reviewing the company as you obviously have not set up your marketing programme correctly.

I discovered Gordons Direct through Amazon where I do most of my online shopping. I noticed that the main item I wanted was slightly cheaper going direct with Gordons as delivery was free. I must admit that I was disappointed at how long the item took to be delivered and wonder if I went through Amazon if it would have been quicker?

13 November 2012

Reply from Gordons Chemists

Dear Lisa,

Many thanks for taking the time to give us your feedback. I would be very grateful if you could forward us a copy of the email you've received that invites your feedback. This will allow me to look into how the information contained in this has been included in an incorrect place. I sincerely apologise for any offence that this may have caused you, and assure you that we'll have this addressed as a matter of urgency.

Please also accept my sincerest apologies for any delay with your order. Your order was placed late on a Friday evening, and dispatched the following Tuesday - which is within our stated timeframe of 1-2 working days. I apologise if you were expecting it sooner than this. Please note that this same timeframe would apply were you to have ordered with us through Amazon.

I trust that this is suitable for you and I look forward to hearing from you in due course. Best wishes, and many thanks again for your feedback.

Kind regards, Peter McQuillan
Gordons Direct

Kitty Turbo Battery (Lisa Howe)´s profile

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Kitty Turbo Battery (Lisa Howe)
United States