Tracey Wells´ profile

Reviews (1)

Alpharooms

the only company i know with an "unhelp" desk

all was going well. very well infact. the booking was easy, the paperwork arrived promptly. all was in order. then when a problem arose whilst on the holiday we were put through to the "emergency unhelp desk" and thats when it all fell apart. we were fobbed off and left stranded in an almost totally closed hotel with none of the facilities that we had paid for and it totally ruined the holiday .
You took our money then turned your back.
Will NEVER use again. thanks for ruining our only holiday in years.

04 December 2012

Reply from alpharooms.com

Dear Tracey,

I have passed this to our customer service team and they are chasing the supplier. I am sorry about your experience and someone will be in touch with you shortly.

Kind regards,
Victoria

Tracey Wells´ profile

profile image of Tracey Wells
Tracey Wells
Reviewer
1969
United States

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